Full time
North of England
Hawes, North Yorkshire
We're Travel Chapter. We are a market leader inself-catering holidays. Having evolved from a small South West holiday lettingagency to a UK network of travel brands, we pride ourselves on delivering thevery best service to our customers and property owners alike. Along the way,we’ve nurtured a caring and collaborative culture that drives us forward andkeeps our team inspired and motivated every day. We are passionate about whatwe do, and we like to have fun whilst doing it. We take a common-sense approachto getting things done. We get things wrong at times and that’s ok! We learnfrom it and adapt, remembering to stay curious and never stop evolving.
If you are an enthusiastic, friendly and welcoming person, who has an ambition for providing high quality managed services then we’d love to hear from you. We’re looking for somebody with high organisational skills who is able to run the administration of the property portfolio to a high standard in order to achieve the best possible customer feedback, owner retention and owner recommendations. Experience in a property letting, housing, estates agency orthe travel industry could be advantageous.
Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well. These include:
Diversity is key to our success, and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
You’ll be joining our friendly Managed Services team who strive to maintain high standards for our property owners and holiday cottage customers. The coordinator role is the perfect blend of field-based work and office work where no two days will be the same. If you are organised and enjoy dealing with people and property, then this could be the role for you.
By supporting the service manager in the day-to-day operations, this opportunity will involve using systems and processes to manage and maintain the property portfolio. The coordination of cleaners, housekeepers, gardeners and maintenance contractors is an important part of the role. You will also be responsible for keeping records and ensuring administrative systems are updated. Attention to detail, clear expectation setting and communication are key to this vacancy.
This role will also involve supporting the retention of the existing portfolio by proactively managing homeowner relationships. You will support recruiters by providing them with all relevant information ahead of recruitment visits, which will enable them to sign up owners in a single meeting.
The Travel Chapter Limited trading as Holidaycottages.co.uk is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.
The Travel Chapter Limited is registered in England and Wales. Registered office: Travel Chapter House, Gammaton Road, Bideford, EX39 4DF. Company No. 02431506 VAT reg: 143053210