Travel Chapter brand wins Feefo Award for another year

As a leading provider of UK and Ireland holiday accommodation, Travel Chapter is honoured to announce that our flagship brand, holidaycottages.co.uk, has again received the esteemed Feefo Platinum Trusted Service Award. Another consecutive year of this achievement highlights our commitment to outstanding customer service.

The accolade is proof of the dedication, hard work and passion of our staff, and the consistent delivery of exceptional experiences for both our guests and homeowners.

We have earned the trust of our customers by listening to feedback, addressing concerns, and constantly striving for improvement. As a result, we’ve proudly maintained our platinum service provider status for another consecutive year, ensuring guests enjoy a seamless experience from the moment they start planning their holiday to their return home.

Feefo Trusted Service Awards are a recognised symbol of quality, shining a light on businesses that have met their criteria of excellence and demonstrated outstanding service to their customers. Based on overall ratings from verified customers, only highly rated brands make the grade. During 2024, holidaycottages.co.uk received over 29,000 reviews with an average rating of 4.7/5.0.

Nick Emmerson, Customer Services Director at Travel Chapter, said: "We are absolutely delighted to have been awarded the Platinum Feefo Award for another consecutive year – every year since the awards began! This incredible achievement reflects our unwavering commitment to delivering exceptional service and showcasing great properties. A huge thank you to our amazing teams and dedicated owners, whose hard work and passion make this possible, and to our customers for your trust and valuable feedback – you inspire us to keep raising the bar!"

Congratulations to our staff for this remarkable achievement. We’re looking forward to many more years of creating memorable holiday experiences for our customers throughout the UK and Ireland!